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Information Technology – Mast@2X

Information Technology

Engagement Manager (Autonomy) (Highly Flexible Location)

Location Tucson, Arizona, United States of America / East Peoria, Illinois, United States of America / Peoria, Illinois, United States of America / Nashville, Tennessee, United States of America / Irving, Texas, United States of America
Date Posted
Contract Type Full time
Job Type Regular
Requisition ID R0000140376

Career Area:

Information Technology

Job Description:

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes and infrastructure.  Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs.  Join us.


This position is for a proven technology leader who wants to be on the ground floor of enabling the expansion of leading autonomous and semi-autonomous capabilities across the Caterpillar product line. In this position, you will coach, guide and facilitate a team responsible for engineering support across 5-9 engineering locations as well as field sites across the world, while providing business partner engagement & strategic roadmap responsibilities with key business leaders.  You will also have responsibility for a technical diverse team of people chartered to pro-actively manage and support technologies and solutions used throughout the business.

This position works directly with senior leaders of both ICS and GIS to develop and execute IT strategies to support the business.  This position leads an organization that delivers IT services to the division and is responsible for managing services provided from other internal IT organizations.  The role consults with the business on process and technology in the following areas: product development, information security, digital services, and IT Operations.

Job Duties / Responsibilities:

Engagement Managers understand business unit & segment strategies & translate business solution requirements into capabilities for analysis by various IT providers across Caterpillar.  Engagement Managers promote common enterprise solutions that positively impact OPACC.  Engagement Managers manage dependencies & priorities within & across business segments.  Engagement Managers achieve success by delivering against the following goals: 

  • Develop strong relationships with the business ensuring a deep understanding of their objectives

  • Develop business IT roadmaps to best enable their OPACC agendas by leveraging technology with a key focus on Software/Systems Engineering and Product Development

  • Ensure the existing business IT landscape is performing at defined benchmarks (Quality, Velocity, Cost)

  • Address IT related risks to the business

A successful Engagement Manager builds and maintains excellent client relationships and is responsible for exceeding business partner expectations through implementation and delivery of IT technology products and solutions. Major responsibilities are categorized as strategy and planning, operational management and demand management & portfolio oversight and are defined as follows:

Strategy & Planning

  • Drive Strategic IT roadmap development based on business objectives and lead governance processes to ensure all projects aligned to A&A's OPACC agenda

  • Drive the architecture, design and implementation of proactive solutions to meet business and IT objectives. 

  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs

  • Establish an SLA driven approach to managing IT services provided to the customer

  • Recommend new products and services, as well as maintain a general knowledge of emergent technologies that are applicable to the continued growth and improvement of our operational model.

  • Foster an environment of engagement, encourage innovation and develop succession, career development and training plans for all employees

  • Operational Management

  • Define the IT services and services levels required by the business.  Monitor the performance against these levels, developing and executing action plans where they are not being met.

  • Champion IT infrastructure, operations, service management related matters for the A&A organization.

  • Drive a culture of standard, consistent and proactive response to incidents to restore normal service operation as quickly as possible and eliminate repeat incidents that adversely impact business

  • Develop and maintain departmental expenses and yearly Business Unit (BU) Pull aligned to business affordability & OPACC targets.

  • Demand Management and Portfolio oversight

  • Actively manages the business demand signal for commitment and prioritization of pursuit, planning and pending portfolio initiatives into the demand management cycle.

  • Drive the development of business cases and value generation enabled by IT projects within the business

  • Lead work groups to complete objectives to deliver OPACC value to the business

  • Responsible for IT projects and programs on behalf of the Global IT Teams and the Customer

  • Perform vendor relationship management of strategic IT suppliers for A&A


Basic Qualifications

  • Bachelor's degree or 7-10 years of IT experience 

  • Demonstrated prior management experience of 5-10 years or more

  • Strong writing, communication, and presentation skills

  • Ability to balance Customer Service and IT governance

  • Excellent, hands-on technical knowledge and experience working in an enterprise infrastructure and applications environment.

  • High Level of customer focus with professional communication skills

  • Demonstrated quick and clear decision-making skills, strong people management, and a focus on developing others

  • Self-starter with strong technical leadership skills and business acumen

  • Ability to think broadly and strategically, balanced with high attention to detail.

  • Able to execute on multiple projects simultaneously in fast-paced environments.

  • Possesses a service and solution oriented approach

  • Needs to be adaptable to rapid change

  • Ability to interact and build strong relationships within all business and corporate functions

  • Ability to handle pressure situations with clarity, focus and professionalism

  • Takes responsibility and achieves results

  • Excellent organizing, time management and priority setting skills

Top Candidates will also have:

  • Experience with building and supporting complex software engineering environments

  • Domain expertise with IT security is desirable

  • Understanding of Scale Agile (SAFe) methodology

  • Able to communicate technical information effectively with management, work groups and others within the business and supply base

  • Able to build strong relationships within all levels of the organization

  • A high degree of creativity and “out-of-the-box” thinking

  • Ability to share knowledge and collaborate by developing content and documentation for distribution to other team members, managers and customers

  • Excellent communication and extraordinary personal social skills


Relocation is available for this position.Visa sponsorship available for eligible applicants.

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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