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Communications – Mast@2X


Communications Rep

Location Suzhou, Jiangsu, China
Date Posted
Contract Type Full time
Job Type Regular
Requisition ID R0000116473

Career Area:


Job Description:

Provide communications consultation and support on a variety of internal and/or external assignments. The incumbent is becoming effective as a practitioner, growing the skills sets needed to take on more of a strategic role.

Total Operating Expenses:$5,000,000

The incumbent provides communications assistance to other communications representatives within the department in the development and production of communication deliverables at the corporate and/or business unit level. The incumbent in this job prepares to take on the role of a more senior communications representative position and will gain an understanding of customer needs. The incumbent assists in the development of communication strategies and provides basic communications consulting to customers. The incumbent is familiar with the company’s processes, systems and methodologies. Decisions made by this position are less routine and with intermediate risk issues. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions, and continuing to build communication skills.

The position generally owns several communications vehicles and manages several non-repeating projects, both internally and externally, through completion. Internal communication outlets utilized could include newsletters, Web sites, videos/streaming media, employee meetings, news releases, posters, displays, educational materials, photographs, brochures, presentations, correspondence, special events, news conferences, cascades, etc. External communications roles may include handling media and press relations, financial releases, and third party use of the Caterpillar name.

Typical internal customers include various contacts throughout the enterprise.

A more senior communications representative and the supervisor/manager typically direct the work of the incumbent. The position manages the completion of its own work assignments and coordinates work with others. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.

The position requires knowledge of Caterpillar policies, practices and procedures. The incumbent must be familiar with the organization being served. The position typically requires a college or university degree in communications or equivalent experience. In addition, one or two years of job-related experience is typically required, preferably as a business unit or corporate communicator. The ability to maintain confidentiality, strong writing skills and experience, and excellent interpersonal skills are required to develop a cooperative work relationship with others inside and outside of the department.

Caterpillar is an Equal Opportunity Employer (EEO).

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