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Systems Helpdesk Analyst I

Location Santa Catarina, Nuevo León, Mexico / Nuevo Laredo, Tamaulipas, Mexico
Date Posted
Contract Type Full time
Job Type Regular
Requisition ID R0000113181

Career Area:


Job Description:

Required Qualifications:

  • Associates or Bachelors degree in Business, Supply Chain, Information Technology, or equivalent
  • Job experience of over 4 years in the trade or logistics industry can be substituted for a degree
  • 85 % English level, written and oral communication
  • 3+ years of related experience
  • Strong understanding of international supply chain, both physical flow and data flow including ocean carriers, air carriers, freight forwarders, and Customs brokers
  • Strong analytical ability with proven track record of continuous process improvement activities
  • IT Helpdesk or customer support experience
  • Strong systems technical aptitude
  • Interpersonal skills
  • Proficiency using Office 365 tools ( Excel , Power Bi, Power Query,  Power Pivot , Share point , One Drive,  etc.)

Desired Qualifications:

  • Understanding of other government agency importing requirements
  • Experience in customs trade compliance activity
  • Knowledge of forwarder and broker functions
  • Knowledge of Caterpillar Transportation and trade system

All qualified individuals - Including minorities, females, and individuals with disabilities - are encouraged to apply.

Final details      

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.    

Caterpillar is an Equal Opportunity Employer (EEO).

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