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Information Technology Card@2X

Information Technology

Senior IT Analyst - Technical Infrastructure

Location Desford, United Kingdom / Desford, United Kingdom / Desford, United Kingdom / Desford, United Kingdom
Date Posted
Contract Type Full time
Job Type Regular
Requisition ID R0000087859

Career Area:

Information Technology

Job Description:

Job Title : Senior IT Analyst - Technical Infrastructure

Salary : £49,000 - £53,000 (depending upon experience)

Location : Peterborough/Desford/Peterlee   

Benefits:  25 days annual leave,    

                 Up to 12% Bonus

                 Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%

                 Contributory share scheme - Caterpillar will match 50% of the employee's contribution

                 CAT Advantage High Street Discount App

Relocation/ Sponsorship: Not provided by CATERPILLAR

This advert will run until January 11th 2022

Flexible working arrangements will be considered for this role, in-line with the needs of the business. 

Who is Caterpillar?

With 2020 sales and revenues of $41.7 billion , Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Services offered throughout the product life cycle, cutting-edge technology and decades of product expertise set Caterpillar apart, providing exceptional value to help our customers succeed. The company principally operates through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through its Financial Products segment.

What do we do?

Perkins Engines Company Limited, a wholly owned subsidiary of Caterpillar Inc., is recognized as a leading manufacturer of industrial diesel engines. OEM Manufacturers and end users on every continent have, for generations, trusted Perkins engines to power their world.

At the Peterborough facility we are responsible for the marketing, sales and manufacturing of industrial engines for both the Cat and Perkins brands. Irlam is the home of our Perkins Aftermarket Sales and Marketing team.   Wherever you work, together we create sustainable, world-changing solutions that impact lives around the globe.

What experiences can we offer you?

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work. That’s the Power of Everyone. 

The Opportunity

The Global Collaboration and Communication team is responsible for designing and supporting highly available enterprise voice and video services. As a Senior Information Technology Analyst, you will work in a fast paced, dynamic environment supporting a broad set of communication technologies, including enterprise telephony, contact center and video conferencing. We’re looking for a voice professional with comprehensive expertise in planning, design, development, and implementation of voice communication solutions. If you are an expert with superior skills and a passion for using technology to solve collaboration challenges, this role is for you.


  • Executes on the road map to deliver business value

  • Defines the metrics to measure progress and maintain accountability

  • Leads and maintains strategic engineering standards, designs processes and procedures on projects that will accelerate technologies for our business partners and clients including the rollout of innovative products and services as well as upgrades to the current environment

  • Leads multiple complex technologies and strategies

  • Partner with IT and business leadership to interpret the needs of the enterprise into business solutions

  • Provides full lifecycle technical project leadership from requirements gathering through implementation and administration


Skills and Experience: 

Candidates will have gained the following skills and experience through previous roles:

  • Bachelor of science degree in Computer Science, MIS or related degree

  • Significant and relevant large enterprise voice experience or an equivalent combination of education, training and experience.

Candidates may have gained the following skills and experience through previous roles:

  • Basic telephony: TDM, POTS

  • Call Accounting Software

  • Call Recording platforms

  • Capturing business requirements

  • Cisco experience

  • Cloud based communication solutions

  • Creation and maintenance of technical documentation

  • Driving strategic direction

  • Evolution of emerging vendors and or products

  • Handling of technical escalations

  • IP networking (LAN/WAN)

  • ISDN architecture and implementation

  • Office 365 Voice

  • Project management

  • Roadmap creation and or maintenance

  • Session Border Controllers

  • Unified Communications and Collaboration

  • Vendor Management

  • Video conferencing platforms

  • VoIP and IP Phone/trunks

  • VoIP and SIP implementation

May occasionally work a non-standard schedule including nights and/or weekends and/or have on-call responsibilities.


  • CCIE Collaboration

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Caterpillar is an Equal Opportunity Employer (EEO).

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