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Marketing Sales Product Support – Mast@2X

Marketing / Sales / Product Support

MineStar Application Specialist

Location Redcliff, Western Australia
Date Posted
Contract Type
Job Type Regular
Requisition ID R0000037996

Career Area:

Marketing / Sales / Product Support

Job Description:

Application Specialist

  • Do you want to be an integral part of the mining industry but don’t want to leave Perth?
  • Do you want work-life balance?
  • Do you want to be part of a cutting-edge team that is at the forefront of changing the way mining is done?
  • Do you love problem solving and creating solutions for customers?

If you answered yes to the above, we would love to hear from you!

At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to many career opportunities that are not traditionally available in the mining sector. 

Due to continued growth, we currently have exciting opportunities supporting our Autonomous product solutions with key mining customers. These roles support customers in their Remote Operations Centre from Perth, meaning our team still get to be an integral part of mining operations whilst working a roster arrangement, but not have the burden of flying away from home for extended periods of time.

These roles are focussed on ensuring our Minestar® product is working at its optimum performance and coaching our customer on how to get the most out of the product. Recently Caterpillar have surpassed 3 billion tonnes of product hauled via driverless trucks – and our team made that happen!

As part of your onboarding process, you will go through a robust training program where you will learn all aspects of system operation, troubleshooting and application of autonomy to a mining environment.  Once you complete this training program, you will be well-positioned to support our customers in optimising system performance.

Once you complete your training program, your job duties may include (but not limited to):

  • Implementing MineStar® Command and maximise system performance.
  • Through close collaboration internally and externally, you will become a trusted advisor for the customer.
  • Providing technical support to MineStar® Command System maintenance Supervisors and Technicians.
  • Supporting hardware and software installation and configuration through establishing Quality Assurance and Quality Control processes.
  • Measure, benchmark and report on MineStar® Command System performance, and suggest opportunities for improvements.
  • Developing training and process material.

To be successful in this role, you will require the following attributes:  

  • Passionate about technology with some technical exposure
  • Excellent interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to multi-task and thrive in a fast-paced environment
  • Strong change management skills
  • Experience in Mining or related field
  • Ability to work autonomously as well as part of a complex team

The following will be highly regarded, but not essential:

  • University degree in Engineering, IT, mining or similar working background
  • Knowledge of mining technology products and product applications, including Fleet Management systems.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here .


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