Product Application Specialist

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Compact Wheel Loader (CWL) Product Application Specialist, you will provide product and application expertise to global field sales representatives and dealers to support prime product and work tool sales execution and alignment, such as right-sizing buckets. You will also significantly support the CWL Product Group and New Product Introduction (NPI) Managers during various NPI phases. This includes collecting and communicating the voice of the customer, developing functional specifications, and identifying critical customer requirements. Additionally, you will be heavily involved in competitive tests and analysis.

What you’ll do: 

• Provide Expertise : Offer product and application expertise to global field sales teams and dealers to support prime product and work tool sales execution, price realization, and improved value proposition.

• Subject Matter Expert : Act as a deep subject matter expert for the family of CWL models, serving as the field’s "go-to resource."

• Training Development : Develop and deliver product, equipment analysis software, and application training to field reps, dealers, and customers.

• Competitive Analysis : Identify, manage, and report on competitive performance studies, feature/benefit comparisons, and maintenance and repair cost analysis.

• Product Development Support : Provide significant input to the CWL Product Group and NPI teams for next-generation product development. This includes collecting, prioritizing, documenting, and communicating the Voice of the Customer and Voice of the Dealer. Assist in defining and valuing new product features, functional and technical specifications, and general product requirements. Support and monitor readiness for NPI gateway reviews and ongoing Value Analysis work, especially related to competitive performance, features, and maintenance and repair costs.

• Market Awareness : Stay current on the customer/dealer market to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, and sales management process improvement.

• Strategic Planning : Apply your knowledge of products, technology, and industry to support Caterpillar, dealer, and customer expectations and needs, contributing to strategic planning.

  What you’ll bring:

• Extensive experience using the values and practices that align customer, and dealer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer and dealer solutions.

• Demonstrated knowledge of Caterpillar and competitor products and services and ability to apply knowledge appropriately to diverse situations.

• Extensive experience demonstrating skills using the principles and practices for selling products, technology and services including the ability to provide overall product/service 'value' and to differentiate support offerings.

• Effective abilities using relationship management techniques including the ability to establish and maintain healthy working with customers, dealers and internal partners.

 

Top candidates will also bring: 

• A bachelor’s degree from an accredited college or university or equivalent role relevant experience.

• An understanding of Caterpillar products as well as competitive products from other OEMs.

• The ability to clearly demonstrate the ability to understand and articulate technical machine performance and application knowledge that allows you to be regarded as an "expert" in product application.

• Experience interacting with a dealer network either in an industry or product support capacity.

Additional Details:

• This position is located in Clayton, NC

• This position requires up to 40% primarily US domestic.

Employee benefit details  

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance.  We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). 

 

Final details   Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.   For more information, visit caterpillar.com. To connect with us on social media, visit  www.caterpillar.com/social-media .  

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

December 2, 2024 - December 13, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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