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Caterpillar Cat Digital Division is looking towards the future and expanding its services sales through the eCommerce channel. We have an exciting opportunity for a Senior Digital Consultant to join the newly established eCommerce Global Dealer Standards team. The eCommerce Global Dealer Standards team provides expertise and thought leadership to the enterprise by establishing and achieving eCommerce global standards for our distributors, driving an improved and consistent eCommerce customer experience.
The Sr. Digital Consultant will be responsible for facilitating the global deployment of the Cat Central application, a part of Caterpillar’s world class eCommerce solutions. Cat Central is a brand-new retail mobile app, designed to improve the retail experience by providing public access to asset specific resources and parts, with quick visibility to dealer pricing and availability, additional digital solutions, rewards programs, and financing options. This role will partner with our Cat Digital, enterprise, and Dealer partners to understand country requirements for Cat Central deployment, facilitating workshops and driving discussions to identify and document business requirements. They will drive alignment across Caterpillar and Dealer teams and support the development of solutions required for successful global deployment of the Cat Central app.
Job Responsibilities and Duties:
Support enterprise growth through representing and global deployment of the new Cat Central application, a part of Caterpillar’s world class eCommerce solutions with our enterprise, industry, and Dealer partners.
Assist appropriate business units and Dealers, identify issues and problems requiring careful analysis and coordinate efforts to provide in country solutions. Interact and gain experience with digital capabilities to develop strong digital acumen to communicate with partners and stakeholders.
Interacts extensively with appropriate digital team members, capability owners, data owners and analytics to understand the appropriate capabilities, integration points and deployment status. Identifies and documents gaps, providing business requirements back into the Cat Digital Product Management organisation. Manages backlog of requirements and drives prioritization to initiate product enhancements based on country requirements.
Work with appropriate partners and collaborate to drive deployment of eCommerce capabilities, focusing on delivering customer and business value as defined in a variety of ways, typically in the form of online leads, attributable sales, parts sales, and support activities – the full customer lifecycle.
Build strong understanding of the marketing and business objectives of multiple business units, industry groups, Dealers and/or Suppliers and facilitate how, when and where capabilities can be best utilised to drive value.
Works with appropriate business unit, industry group and Dealer contacts to drive digital execution within the framework of enterprise tools, processes, and strategies.
Drives proper collaboration, coordination, training, communication and alignment among related areas, projects, and strategies within the team and with internal and Dealer partners.
Drives and builds digital awareness through communication and identity programs in global regions and multiple business units, industry groups and Dealers.
Drives efforts related to future-focused assessment of global and industry impact related to digital programs and deployments and helps provide direction.
Tracks and monitors progress, typically via metrics reporting. Other job duties assigned as needed.
Skills and Experience:
Candidates will have gained the following skills and experience through previous roles:
Strong business acumen with a self-directed approach to work
Excellent interpersonal skills
Candidates may have gained the following skills and experience through previous roles:
Previous experience working for Caterpillar or a Cat dealer
Knowledge of current digital capabilities and basic understanding of the integration points.
The ability to demonstrate digital capabilities and some product support experience is desired.
Digital product ownership, business analysis, agile/scrum experience
Flexible working hours will be required to support the global nature of role. Some travel is required (up to 15% of working time)
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Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Caterpillar is an Equal Opportunity Employer (EEO).
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