Digital Operations Support Analyst (Onestream Technical Support Analyst)

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

  Job Summary

We are seeking a skilled Digital Operations Support Analyst (Onestream Technical Support Analyst) to join our Financial Systems CAT IT Division

The Incumbent would be responsible for providing technical support and expertise for the Onestream platform, ensuring smooth operation and resolving any issues that arise. This role requires a strong understanding of financial systems, excellent problem-solving skills, and the ability to work collaboratively with various departments.

The preference for this role is to be based out of Bangalore PSN Office

  What you will do

We are seeking a skilled candidate for our FP&A systems- business support (OneStream) role, to join our team who will have the opportunity to champion our Global Finance Transformation by supporting our Accountable Reporting, Business Partnering and Continuous Improvement efforts.    

Job Responsibilities may include, but are not limited to:  

• Provide technical support for the Onestream platform, including troubleshooting and resolving issues.
• Assist in the implementation and configuration of Onestream applications.
• Monitor system performance and ensure optimal operation.
• Collaborate with IT and finance teams to integrate Onestream with other systems.
• Develop and maintain documentation for system configurations, processes, and procedures.
• Conduct training sessions for end-users to enhance their understanding and usage of Onestream.
• Stay updated with the latest Onestream features and updates to provide informed support.
• FP&A business support for OneStream handling multiple stakeholders in the business Performing the tasks related to OneStream operations including process monitoring, controls testing, and version control assessments
• Providing additional guidance to resolve issues arising from a gap in user knowledge / understanding
• Providing support for data import related queries - e.g. establishing and explaining the data lineage of particular datapoints within the OneStream application

What you will have 

• Bachelor's degree in Computer Science, Information Technology, Finance, or a related field.
• Mandatory 3+ Years on Onestream technical and functional experience 
• Mandatory Hands on experience in FP&A , month end close/consolidation and management reporting using OneStream  
• Level 1 OneStream Certified Associate is preferred but not required
• Strong understanding of financial processes and systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills. 
• Experience with system integration and data management is a plus. Experience in metadata, business rules, forms, cube views, workflow, user experience management, reports and dashboards

Additional Information
•     Work timings 2 p.m. to 11 p.m. IST

Skills desired:

Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Working Knowledge:
• Identifies and documents specific problems and resolution alternatives.
• Examines a specific problem and understands the perspective of each involved stakeholder.
• Develops alternative techniques for assessing accuracy and relevance of information.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Uses fact-finding techniques and diagnostic tools to identify problems.

Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions.
Level Working Knowledge:
• Follows standards and procedures that are relevant to one's own function and initiative.
• Provides feedback in order to improve standard procedures.
• Interprets documentation on the policies and standards regarding contact with the customer.
• Contributes to the development and implementation of specific procedures.
• Assesses inquiries for the need to escalate for further review or approval.

Software Product Technical Knowledge : Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products.
Level Working Knowledge:
• Maintains and utilizes data related to install base configurations and environments.
• Solicits customer feedback; reports and monitors bugs and implementation issues.
• Participates in defining and conducting technical acceptance tests.
• Participates in creating technical requirements for software development and deployment.
• Explains basic environment and product configuration options.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Flexible work arrangements
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

  Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

 Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Caterpillar is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Posting Dates:

November 27, 2024 - December 3, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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